Shipping policy

📦 Shipping Policy

Thank you for shopping with us! Below is everything you need to know about our shipping process.

🌍 Shipping Locations

We currently ship to Canada, USA and internationally. If your country is not listed at checkout, please contact us for assistance.

🛠️ Custom-Made Items

We are happy to offer custom-made bracelets and jewelry tailored to your wrist size or style preferences.

• Custom orders typically require 3–7 business days for production before shipping.
• Please note: Custom-made items are final sale and not eligible for return or exchange.

🚚 Processing Time

• Ready-to-ship items: 2–5 business days
• Custom-made items: 3–7 business days
  (Excludes weekends and holidays.)
  You’ll receive a confirmation email once your order has been shipped.

 

📦 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and package weight. Estimated delivery times:

• Domestic (e.g. within Canada): 2–7 business days
• International: 7–21 business days (may vary by location)

📬 Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

🧾 Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the buyer and vary by destination country. We are not responsible for delays caused by customs.

📮 Lost or Delayed Packages

We are not liable for delays due to postal issues, customs processing, or incorrect shipping information. If your package appears lost or hasn’t arrived after the expected delivery window, please contact us and we’ll do our best to assist.